John Ozturk is a Professional Cleaning expert who started out in the cleaning business many years ago. In 1992 he established Orbit Cleaning Services to provide high quality cleaning services to commercial and industrial facilities whose owners understand that effective cleaning is an investment, not an expense. Orbit Cleaning Services reflects his belief that high standards of cleanliness are best maintained by well-trained staff with clear systems and processes to follow, and a commitment to excellence. Orbit’s Staff and Training Policies reflect that belief.
Many of our staff have been with us for years (some as long as 15 years!), and we only employ professional cleaners – not students or travellers looking for short-term work. People are always moving on as their personal lives take them in different directions, but on average, our crew members stay with us for 6 or 7 years, which is quite an achievement in the industry. Orbit Cleaning Services Australia provides staff with opportunities for promotion (our Supervisors and Operations Managers were all promoted from within the ranks) because we believe that the best way of attracting and keeping quality staff is to ensure that there is a career path. Because we also invest heavily in training our staff, both at the outset and in an ongoing fashion, we know that our supervisors and managers understand our expectations for every job.
New hires are taken through a detailed in-office training program which covers our:- Company Values; Methods; Processes & Procedures; Systems; and Expectations. They are then given specific training related to the site they will be assigned to.
With every promotion and added responsibility staff are provided with all the resources needed to complete the job with excellence. From new machinery, and processes, to management training, and other development programs, we ensure that our staff have confidence in their ability to complete the work.
Every site has it’s own particular variations on the process. The site systems and checklists ensure that tasks and processes are clearly spelled out, but we don’t stop there. At every new site there will be anything from 3-days to 2-weeks of supervision and training to ensure that everything is being done according to the requirements.
As mentioned, our supervisors and managers are promoted from within the company. This gives our staff opportunities for career development, and ensures that our core values are implemented at every level.